Frequently Asked Questions
Everything you need to know about Gilbert sports gear and services.
How do I choose the right size for my sports equipment?
We provide detailed size charts on every product page. If you are between sizes for apparel or protective gear, we generally recommend sizing up for a more comfortable fit during athletic activity.
What is your return policy for used sports gear?
For hygiene and safety reasons, we only accept returns on items in their original, unused condition with tags attached within 30 days of purchase. Equipment that has been used on-field cannot be returned.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear in time for a specific match or tournament.
Do you offer bulk discounts for school teams or clubs?
Yes, we offer competitive volume pricing for schools, clubs, and professional organizations. Please contact our sales team via the 'Team Orders' page for a custom quote.
Are your products covered by a warranty?
All Gilbert products come with a 6-month manufacturer warranty against defects in materials and workmanship. This does not cover standard wear and tear from regular gameplay.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.